■ About the Handling of Personal Information

TSI EC STRATEGY CO., LTD.
Personal information protection manager
Division Head of the EC Business Support Division
The Company will handle the personal information handled in its operations as follows. Furthermore, the disclosure, etc. of personal information subject to disclosure will be as provided for in item 10 of this document.

1. Purposes of utilization of personal information

The Company utilizes personal information for the following purposes.
(i) Personal information of customers who received MIX.tokyo member registration
(1) Guidance and notifications (including by email) regarding the brands, merchandise, services, and in-store information handled by the Company
Guidance and implementation (including by email) regarding various events such as campaigns, special offers, prize offers, questionnaires, etc.
(2) Implementation of questionnaires such as marketing analyses (sales performance analyses, access analyses, etc.), etc.
(3) Inquiries regarding order confirmation, merchandise dispatch, settlement of charges (including inquiries regarding the usage history of the credit card),
merchandise and services in mail order sales
(4) Provision of and contacts regarding point services, etc.
(5) Presentation of information and advertising and promotions by the Company for the purpose of improving services
(6) Exercise of rights and performance of obligations based on contracts and laws, etc.
(7) Other contacts necessary for the above management
(ii) Personal information input when shopping
(1) Order receipt and dispatching operations
(iii) Personal information input using the inquiry form
(1) Response and answers to inquiries
(iv) Personal information acquired through contracts to operate the mail order sites of the Company’s group companies
(1) Execution of consigned operations based on contracts
• Order receipt operations and dispatch operations in mail order sales
(v) Personal information of business partners
(1) The various contacts necessary for the operations
(2) Execution of operations such as payment, etc.
(3) Management of business partners
(vi) Personal information of employees and their families
(1) Management of the human resources labor, social insurance, benefits package, etc.
(2) The various contacts necessary for the operations
* The details are stated in the consent form that employees sign when they join the company or after joining the company.
(vii) Personal information of job applicants
(1) Document screening, interviews, and evaluations in recruiting activities
(2) Contacting the applicants

2. Acquisition of personal information

The Company will acquire personal information using legal and fair means.

3. Consignment of operations

The Company may consign operations outside the company within the scope necessary to achieve the purpose of utilization, and may deposit the personal information it acquires within the scope necessary as a result of consignment of said operations.

4. Provision to third parties

The Company will not provide personal information it has acquired to any third party without obtaining the consent of the owner of the information in advance, except in any of the cases below.
(1) Cases in which the information provision is based on laws and regulations
(2) In cases in which the information provision is necessary for protection of the lives, health or property of people, when obtaining the consent of the customer him/herself is difficult
(3) In cases in which the information provision is particularly necessary for the improvement of public health or promoting the healthy development of children, when obtaining the consent of the customer is difficult
(4) In cases in which it is necessary for national government institutions or local governments or persons who have received the consignment of work from them to cooperate with the execution of administration stipulated by laws and regulations, when there is a danger that obtaining the consent of the customer him/herself would obstruct the execution of said administration

5. Joint utilization

The Company will not jointly utilize personal information acquired from customers.

6. About personal information that includes credit card information

The purpose of the Company acquiring credit information (the cardholder’s name, card number, expiration date, security code) from the customers, the name of the acquirer of the credit information, the name of the recipient of the credit information, and the storage period are as follows.
(1) Purpose of utilization
The purpose of utilization is to settle the charges for purchased merchandise and services using a credit card.
Credit information will not be utilized for any purpose other than this purpose.
(2) Name of the acquirer of the information
TSI EC STRATEGY CO., LTD.
* However, credit information is not kept inside the systems of the Company.
(3) Name of the recipient of the information
The Company will provide information and consign the settlement operations to the following contractor.
[Name of subcontractor]: VeriTrans Inc.
(4) Storage period
The storage period is the period for which the Company bears an obligation to keep the credit information as order receipt information under the provisions of various laws and regulations, and said period begins when a customer settles an account with a credit card.

7. About the management of personal information

The Company will manage the personal information of customers appropriately, and will take the utmost care to prevent leakages, loss or damage, etc. of the personal information. It will provide in-house education to its officers and employees regarding the protection and appropriate handling of the personal information of customers. Furthermore, it will separately stipulate the storage period for personal information based on the purpose of utilization, and after said period has passed will dispose of the personal information using an appropriate method.

8. The voluntary nature of personal information provision

In the case that customers provide personal information to the Company when utilizing the services of the Company, the provision of personal information is a voluntary act by the customers and is not forced by the Company. However, please understand that there are cases in which the appropriate services cannot be provided if the necessary information is not provided to the Company.

9. About the use of cookies and web beacons

There are pages in the web site of the Company that use technologies called cookies or web beacons. Using cookies enables records to be kept regarding how many times users have visited the site, etc. Furthermore, web beacons are a technology for measuring the access status of a specified page. These technologies can be used to provide better services to customers, and they will never be used to gather information that can identify individuals. In addition, in the case that you do not want to accept the cookies, it is possible to change the settings in your browser accordingly.

10. Procedures for the disclosure, etc. of personal information

In the case that you want the disclosure, etc. of your own information with regards to the personal information subject to disclosure acquired by the Company, the Company will confirm the identity of yourself and the person who submitted the demand and then respond as follows within a reasonable period and within the scope stipulated by laws and regulations, etc.
(1) Personal information that is subject to disclosure
• Personal information of customers who received MIX.tokyo member registration
• Personal information input when shopping
• Personal information input using the inquiry form
• Personal information of employees and their families
• Personal information of job applicants
* “Personal information subject to disclosure” means personal information comprised of a collection of information systematically configured so that it can be searched using electronic computers or a collection of information systematically configured so that it is possible to easily search for specific personal information by organizing or classifying it in accordance with fixed rules or by adding a table of contents, index, symbols, etc., for which the Company has the authority to grant all requests from the owner of the information for disclosure of the information, correction, addition or deletion of the content, suspension or elimination of utilization, and suspension of provision to third parties.
(2) Content of the disclosure, etc.
(i) Notification of the purpose of utilization, (ii) Disclosure, (iii) Correction, addition or deletion of the content, (iv) Suspension or elimination of utilization, (v) Suspension of provision to third parties Note that as a result of the suspension or elimination of utilization we may become unable to provide the services requested despite our best intentions, so please understand this point in advance before making a demand for suspension or elimination.
(3) Fees
Please enclose a postage stamp or postal money order for the fees of 1,000 yen (tax inclusive) for each instance of a demand for notification of the purpose of utilization and disclosure. Note regarding the case that carrying out suspension or elimination of utilization or suspension of provision within the scope of the prescribed fees is difficult due to reasons such as requiring enormous costs, etc. that there are cases in which payment of the amount equivalent to the actual costs is received separately. In that case, please give prior notice to the Company and receive its consent. Note that in the case of a postal money order, the fees prescribed by the post office will apply separately. In the case that the fees were insufficient and in the case that the fees were not enclosed, please understand that the Company will contact you to inform you to that effect and in if you have not made the payment even after two weeks have passed after this contact, the Company will not carry out the disclosure, etc.
(4) Methods of demanding disclosure, etc. and inquiries regarding disclosure, etc.
In the case you are demanding disclosure, etc., please fill in the necessary matters in the form for demanding personal information disclosure, etc. prescribed by the Company, enclose the documents necessary for confirming the identity of yourself and the person who submitted the demand (Note) and the fees (when necessary), and then apply to the following address using methods which leave a record of delivery, such as registered mail, simple registered mail, delivery-certified mail, etc.
Please understand in advance that in the case of demands for disclosure, etc. not using this method (including the case where you come directly to the Company) and there was an error in the statements on the form demanding disclosure, etc., and in the case that we cannot confirm the identity of yourself and the person who submitted the demand, we may become unable to respond to the demand despite our best intentions.

[Make demands for personal information disclosure, etc. to:]
1-2-3 Kitaaoyama, Minato-ku, Tokyo
TSI EC STRATEGY CO., LTD. Personal Information Inquiry Window
Telephone: 03-6748-0199 Fax: 03-6748-0255

(Note) The documents necessary for confirming your identity and the identity of the person who submitted the demand
A copy of your driver license, passport, health insurance card, pension handbook, seal registration certificate, etc.
In the case that person who submitted the demand is a person other than you yourself, please enclose the following documents as well.
• In the case that the customer is minor or an adult ward, their legal representative
• Documents that can confirm the person has authority of statutory representation, such as a copy of their family register or Certificate of Registered Matters regarding Adult Guardianship, etc.
• The representative that the customer gave a mandate to regarding making a demand for disclosure, etc.
• Documents that can confirm that the person has authority of representation, such as a power of attorney, etc.
(4) Method of notifying the result of a demand for disclosure, etc.
As a general rule, the person who received the demand will be notified using the desired method at the time of the demand. Furthermore, cases that qualify as cases in which disclosure, etc. is not given (Note 3) will be notified with the reasons attached. When a correction, addition or deletion has been made, a notification to that effect which also states the content of the correction, addition or deletion will be made. Please understand that sometimes the notification will take a number of days.
(Note 3) Cases in which disclosure, etc. is not given
[1] Notification of the purpose of utilization
• In cases in which there is a danger of harming the lives, health, or property, or harming other rights or interests of the owner of the data or any third party
• In cases in which there is a danger of harming the rights or legitimate interests of the Company
• In cases in which it is necessary for national government institutions or local governments to cooperate with the execution of administration stipulated by laws and regulations, when there is a danger that this would obstruct the execution of said administration
• In the case that personal data held pertaining to the demand does not exist
[2] Disclosure
• In cases in which special procedures are stipulated under the provisions of laws and regulations
• In cases in which there is a danger of harming the lives, health, or property, or harming other rights or interests of the owner of the data or any third party
• In cases in which there is a danger of marked obstruction to the proper implementation of the operations of the Company
• In cases leading to a violation of laws and regulations
• In the case that personal data held pertaining to the demand does not exist
[3] Correction, addition or deletion
• In cases in which the content of the personal data held was factual
• In cases in which special procedures are stipulated under the provisions of laws and regulations
[4] Suspension or elimination of utilization, or suspension of provision to third parties
• In cases in which there is a danger of harming the lives, health, or property, or harming other rights or interests of the owner of the data or any third party
• In cases in which there is a danger of marked obstruction to the proper implementation of the operations of the Company
• In cases leading to a violation of laws and regulations
[5] Purpose of utilization of personal information acquired due to a demand for disclosure, etc.
The personal information acquired due to a demand for disclosure, etc. will only be utilized within the scope necessary for the procedures for disclosure, etc. Furthermore, the submitted documents will be disposed of properly.

11. Window for complaints, etc.

Please submit complaints and inquiries regarding the personal information acquired by the Company to the following Personal Information Window by telephone, email or post.
[Personal Information Window]
1-2-3 Kitaaoyama, Minato-ku, Tokyo
TSI EC STRATEGY CO., LTD. Personal Information Inquiry Window
Telephone: 03-6748-0199 Fax: 03-6748-0255

12. Certified personal information protection organization

The certified personal information protection organization to which the Company belongs is as follows.
You may submit complaints regarding the handling of personal information by the Company to JIPDEC.
* You cannot make inquiries to JIPDEC regarding the merchandise and services of the Company.

1. Name of the certified personal information protection organization
JIPDEC

2. Submit a request for complaint resolution to:
Personal Information Protection Complaints Desk
Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo, 106-0032 Japan
Telephone: 03-5860-7565 or 0120-700-779


End of document